Privacy Policy and Cookies

Privacy Statement
First, we want you to know that your privacy is very important to us. We know that all documents of this sort say the same, but we take this very seriously. This leads us to be committed to protecting and safeguarding all the personal data you have shared with us. We act in the interest of our customers and are transparent about our treatment of your personal data.

This document describes how we use and process your personal data. We hope it is easy to read and understand, so you can understand what we are trying to convey to you without being too boring. In addition, it will also be indicated how you can contact us if you want to clarify any questions related to your personal data. Please also read our Cookies Statement for more information on how TravelingToLisbon makes use of cookies and other similar technologies

If you have used our services previously, you know that TravelingToLisbon offers Local Accommodation services in self-catering apartments, through our websites, applications and other online platforms (such as partner websites and social networks). Why do we talk about this? Well, what happens is this: The following information applies not to one, not to two, but to all of these platforms. Multiple platforms, a Privacy Statement.

This Privacy Statement relates to all information we collect through these platforms or other media related to these platforms (such as when contacting the customer support team via email). We hope that this will make the reading of the Declaration less tedious.

We may make changes to this Privacy Statement from time to time. If you care about your privacy we recommend that you visit this page frequently and see how things are. If we make changes to the Privacy Statement that have an impact on you (for example, if we want to treat your personal data for purposes other than those previously reported in this Privacy Statement), we will notify you of such changes before the start of new activities.

Unfortunately, it is also necessary to say these things: If you do not agree with our Privacy Statement you should discontinue using our services. If you agree with our Privacy Statement then you just need to book your next stay through us.

What kind of personal data is collected by TravelingToLisbon?
We can not help you book your apartment if we do not have the necessary information. Therefore, when using our services you will be asked to provide us with some data. But they are very basic things like your name, contact information, names of escorts and payment information. You can decide for yourself to submit special requests for your next stay (for example, certain preferences). In addition, we collect information from your computer, phone, tablet, or other devices that you use to access our services, including the IP address, browser used, and the language selected. There are also times when others send us your information or other information is collected automatically. This is an overview of the information we collect, but if you want to know more, we provide more detailed information below.

Why does TravelingToLisbon collect and use your personal data?
We have a good reason to ask for your personal information – they are used to help manage your reservations online and ensure you get the best service possible. We also use your personal information to contact you and inform you about the latest offers and special offers and other products or services that we believe may be of interest to you. There are more reasons to use your data and if you want more information, please continue reading for a more detailed explanation.

How does TravelingToLisbon share your data with third parties?
There are different parts integrated into the TravelingToLisbon service that work in different ways and for different reasons. The main purpose is to share the relevant data for your stay with the owner of the apartment and associated management services (cleaning team, transfer services, breakfasts, catering, tours). There are also other parties involved who can receive some of your data and we involve for the provision of services such as financial institutions, advertising agencies, or in some cases, government or other authorities. We do not sell or rent your personal data. Below you can see more details about how your information is used and shared with third parties.

How does TravelingToLisbon use mobile devices?
We offer a free application and through it, we also collect and process personal data. The process is almost the same as that used on our website, but we also allow you to use our location services.

How does TravelingToLisbon use social networks?
The use of social networking services can be integrated with TravelingToLisbon services in a number of ways, which invariably lead us to gather some of your personal data or the social network provider to receive some of your information. If you want to know more about sharing and using your information, read on. know more

What are the security and retention procedures used by TravelingToLisbon to safeguard your personal data?
We perform all appropriate and appropriate procedures to prevent unauthorized access to, and improper use of, your personal data that we treat.

What kind of personal data is collected by TravelingToLisbon?
Okay, we realize you want to know more about this. Here is a more in-depth look at the information we collect.

Personal data you share with us.
TravelingToLisbon collects and uses the information you provide to us. When you make a Reservation on our website you will be asked at least your name, email address, gender, date of birth, passport / BI number, contact phone number, Country, NIF if applicable but not required and bank details.
If you need to get in touch with our team or contact us via any other means (such as social networks) we will also collect this information. Guest can be asked for a review (“reviews”, “guestbook”) to help future guests find exactly what they are looking for.

There are also other situations where you will provide us with information. For example, if you are using your mobile device you may decide to allow TravelingToLisbon to have access to your current location and your contact information – this is so we can offer you the best service and experience (for example, see our guides city, restaurants or attractions closer to your location or other possible recommendations).

Personal information of others you share with us.
Obviously, you may not be making an Accommodation Booking just for you. You may be traveling with other guests whose details you provide as part of the Accommodation Booking, or you may even be hosting the Booking for another person … However, this information may only be used as described in the provided interface – for more details see the information described there.

However, at this point, we must clarify that it is your responsibility to ensure that the person (s) whose personal data you have provided us with has been informed accordingly and has accepted and accepted the way TravellingToLisbon uses your information (as described in this Declaration Privacy).

Personal data that we collect automatically.
Even if you do not make a reservation of accommodation, every time you visit our website or application we will collect certain information automatically. This information includes your IP address, the date and time you accessed our services, the hardware, software, or Internet browser you use, and information about your computer’s operating system, such as application versions and language settings. We’ll also collect the click and page information that you’ve been shown.

If you are using a mobile device, we collect information that identifies your mobile device, device settings and features, application failures, and other system activity. When making an Accommodation Booking, our system records the means and website used to make the reservation or to access the website or application of TravelingToLisbon.

Personal data we receive from other sources.
It is not only the information you give us, but we may also receive information from you from other sources. These include business partners such as affiliate partners and other independent parties, and anything we receive from these sources can be combined with the information you provide. For example, TravellingToLisbon’s accommodation reservation services are not only available through the TravellingToLisbon site, but are also available from working partners that you can find online. When you use some of these services, you may provide the reservation data to our business partner, who then sends us your data. We also integrate external service providers to facilitate payment between customers and our reservation system. These service providers share payment information so that we can manage and handle your accommodation reservation, ensuring that everything goes smoothly for you.

Business partners share their information with TravelingToLisbon. This may happen if you have any questions about a pending reservation or when a dispute over the Reserve occurs (obviously we would prefer not to).

Why does TravelingToLisbon collect and use your personal data?
We use the information we collect about you for various purposes. Your personal data can be used in the following ways:

A. Accommodation Reservations: First of all, we use your personal data to complete and manage your Online Accommodation Booking, which is very central to what we do as a company!

B. Customer Support: We provide a customer support service from our local office, and we are ready to assist 7 days a week. Sharing your relevant details, such as booking information, with our customer support service allows us to be available when you need us, including helping to book an additional service such as breakfast, catering, tour, transfer respond to all any questions you may have about your Accommodation Booking (or any other questions).

C. Account management: Users of the TravelingToLisbon site can create a user account. We use the information you give us to manage your account, allowing you to perform several very useful actions. You can take advantage of special offers, easily make future Accommodation Bookings.

F. Communicate with you: There may be other times when we will contact you, either by email, mail, phone or message – the method chosen depends on the contact information you have provided to us previously. And, we also process the communications you send us. There may be several reasons for this, including:

Respond and handle any requests made by you or your booked business partner.
If you have not finalized an Accommodation Booking online or through a business partner, we may contact you to remind you that you have not yet completed your reservation. We believe that this additional service is beneficial for you as it allows you to continue your accommodation reservation without having to research again.

If you use our services, we may send you a questionnaire to provide us with a commentary on your experience with TravelingToLisbon.

We also send you other materials related to your accommodation reservation, including information on how to get in touch with TravelingToLisbon if you need assistance when you are traveling, and more information that can be useful when planning your stay or to make the most of it.

H. Improvement of our services: we also use your personal data for analytical purposes. This is part of our commitment to improving the customer experience, but it can also be used to test functionality, troubleshoot, and improve the quality and performance of our online booking services. The main goal is to optimize and customize our online platform according to your needs by creating a website that is both enjoyable and easy to use.

I. Customer comments and other destination information: During and after your stay, you may receive an invitation to leave a comment about your experience. We also allow guests who travel with you or on behalf of whom made the reservation to leave a comment. In this comment, information is requested about the business partner or the destination. By completing a customer comment, you agree that it can be shown, for example, on the accommodation page where you stayed, accounts on social networks and social networking applications, or on the relevant business partner’s online platform, or on the partner. Here is how to help other travelers find out more about the quality and experience of TravelingToLisbon.

J. Call monitoring: When you call our customer service, TravelingtoLisbon uses an automatic telephone number detection system to associate your number with existing reservations – this saves you and our employees time to support a client. Telephone calls with our customer service team can be heard or recorded for quality control and for training purposes, which includes the use of claims recordings and for fraud detection purposes.

K. Promoting a safe and reliable service: In order to create a trustworthy environment for you and your fellow travelers, we use personal data to detect and prevent fraud or other illegal or unwanted activities. We also use personal data for security and risk analysis purposes, including user authentication and reservations. For these purposes, we may have to cancel certain reservations or suspend reservations until we have finalized our analysis.

L. Legal Effects: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, regulatory investigations, and compliance investigations to enforce the terms of use of TravelingToLisbon’s reservation service within what is reasonably expected or to comply with lawful requests from the authorities.

The provision of your personal data to TravelingToLisbon is voluntary. However, depending on the type of service you want to use, we may only be able to provide you with this service if certain personal data are collected. For example, we can not process your Accommodation Booking if we do not collect your name and contact details.

If we use automated means to process personal data that have an effect on it or significantly affect it, we will implement appropriate measures to safeguard its rights and freedoms, including the right to human intervention.

In order to process your personal data as described above, we make use of the following legal bases:

For purposes A and B, TravelingToLisbon is based on the legal basis that the processing of personal data is necessary for the execution of a contract, namely to finalize and manage its accommodation reservation. If necessary personal data is not provided, TravelingToLisbon will not be able to finalize the Travel Booking, nor will we be able to provide customer service. For purposes C to K, TravellingToLisbon relies on its legitimate commercial interest in providing its services, preventing fraud and improving its services. When using personal data for the legitimate interests of TravelingToLisbon or third parties, TravellingToLisbon will always consider your rights and interests in the protection of your personal data in relation to the rights and interests of TravelingToLisbon or third parties. For the purpose L, TravelingToLisbon is also based, when applicable, in the fulfillment of legal obligations (such as lawful requests of the authorities). When required under applicable law, TravelLink will obtain your prior consent to the processing of your personal data for direct marketing purposes.

If you wish to object to the treatment carried out under points C to K above and if an excluding mechanism is not available directly (for example, in your account definitions), as applicable, contact ttl@travelingtolisbon.

How does TravelingToLisbon share your data with third parties?
Under certain circumstances, we will share your data with third parties.

The Owner: This point is quite crucial for what we do! we have communicated the relevant information to the Lodging Owner that you have reserved. These may include your name, contact information, the name of the guests traveling with you and any preferences or other information you have specified when making your Accommodation Booking.

Your TravelingtoLisbon office: In order to support your use of TravelingToLisbon services, your details may be shared with employees involved in the provision of services including check-in, commercial, maintenance, cleaning equipment
Third party service providers: We use third-party service providers to process your personal data on our behalf. This treatment is made for several reasons, including reservations for additional services such as transfer, breakfast, catering, tours.

Payment service providers and (other) financial institutions: Whenever a refund is requested for your accommodation reservation, either by you or the credit card holder used to make the reservation, we will need to share certain information about your reservation with the payment service provider and the relevant financial institution so that the reimbursement can be processed. These may include a copy of the booking confirmation or the IP address used to make the reservation. We may share information with relevant financial institutions if we believe that this is strictly necessary for fraud detection and prevention purposes.

Competent Authorities: We disclose personal information to law enforcement officials in accordance with applicable law or if it is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally required to do so. We may need to disclose further personal information to the appropriate authorities in order to protect and defend our rights or properties, or the rights and property of our business partners.

When you make a reservation through the websites or applications of one of our business partners, certain personal information you provide to them, such as your name and email address, address, payment details, and other relevant information will be forwarded to us to finalize and manage your Accommodation Reservation. When you make a reservation through one of our business partners’ websites, the business partner may receive certain portions of your personal data related to that specific reservation such as your name and email address. These will be used internally by the partner (for eg analytical purposes) and, if required, for the administration of loyalty or marketing programs.

When you make a reservation on a business partner’s website, please also read that partner’s privacy information if you want to understand how that business partner can handle your personal data. For fraud prevention and detection, and where necessary, we may also share information about our users with our business partners.

The transmission of personal data as described in this Privacy Statement may include international transfers of personal data to countries whose data protection legislation is not as comprehensive as that of the countries of the European Union. When required by European legislation, we will only pass on personal data to recipients offering an adequate level of data protection. In these situations, as required, we make contracts to ensure that your personal data will continue to be protected according to European standards. You may ask us to see a copy of these contracts through the contact details below.

How does TravelingToLisbon process the communications that may be sent by you and the business partner?
TravelingToLisbon can offer you and business partners several ways to communicate about existing Accommodation Reservations by directing communications through TravelingToLisbon.
TravelingToLisbon accesses communications and uses automated systems to review, examine and analyze communications for security reasons, to prevent fraud, to ensure compliance with legal and regulatory requirements, to investigate improper conduct, to assist in the development and improvement of products, to conduct research , maintaining relationships with customers (in addition to providing information and offers that we believe are of interest to you) and for technical support or customer support purposes. We reserve the right to block receiving or review communications that we believe to be malicious, spam, or pose a risk to you, to our partner accommodation, to TravelingToLisbon or to other parties.

How does TravelingToLisbon use mobile devices?
We offer a free application for a variety of mobile devices. This application and mobile version of the website treats your personal data in a similar way to our website

We use what is known as multi-device monitoring to improve marketing services and activities. This can be done with or without the use of cookies. For more information on cookies and other similar technologies, see our Cookies Statement. With monitoring between devices, TravelingToLisbon can verify user behavior on multiple devices. As part of this, TravelingToLisbon may combine data collected from a specific browser or mobile device with another computer or device associated with the computer or device from which the data was collected.

How does TravelingToLisbon use social networks?
Here in TravelingToLisbon, we use them in part to facilitate the use of online booking services, but also to promote new accommodation and to promote, improve and facilitate our own services.

Integration of social network plugins. We also integrate the plugins of social networks into the website. This means that by clicking on one of the buttons (like Facebook’s “Like” button) certain information is shared with these social networks. If you’re signed in to your social network account at the same time, this social network may link this information to your account and possibly display your actions on your social network profile to share with others on your network of contacts.

Other services and functionalities of social networks. We can integrate other social networking services (such as instant messaging) to interact with TravelingToLisbon or your contacts about our services.
When you register with a social networking application or if you connect to a social instant messaging service, the information you choose to share with us may include basic information available in your social networking profile (including your email, status and a list of your contacts). We will use this information to provide you with the requested service – for example, forward a message you want to send to your contacts or create a personalized user experience whether in the application itself or on our websites. This means that if you want us to do so, we can customize our services to suit your needs, as well as analyze and optimize our hosting services.

What security and conservation procedures does TravellingToLisbon use to safeguard your personal data?
We have adopted appropriate procedures to prevent unauthorized access and misuse of personal data.

We use appropriate business systems and procedures to protect and safeguard the personal information you provide to us. We also use security procedures and technical and physical restrictions on access and use of personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.

We will retain your personal data for as long as we deem necessary to enable you to use our services, to provide you with our services to comply with applicable laws, to resolve disputes with any parties and otherwise as necessary to enable us to perform our business, including to detect and prevent fraud or other illegal activities. All personal data preserved will be subject to this Privacy Statement. If you have any questions about a specific storage period for certain types of personal data that we treat about you, please contact us through the contact details provided below.

How can you control the personal data provided to TravellingToLisbon?
We want you to have control over how your personal information is used by us. You can do this in the following ways:
– you can ask us for a copy of the personal data we keep about you;
– you may inform us of any changes to your personal data or you may ask us to rectify any personal data we hold about you but, as explained below, you may make these changes yourself;

– in certain situations, you may ask us to delete, block or limit the processing of personal data we hold about you, or to oppose certain uses that we are making of your personal data
– in certain situations, you may also ask us to send the personal data you have provided to us to a third party.

When we use your personal data based on your consent, you have the right to withdraw such consent at any time, in accordance with applicable law. In addition, when we treat your personal data based on legitimate interests or in the public interest, you have the right to oppose at any time such use of your personal data, in accordance with applicable law.

We count on you to ensure that your personal data is complete, correct and current. Please inform us promptly about any changes to, or inaccuracies of, your personal data by contacting us.

Cookies Statement
Whenever you use our online services, including applications, cookies, and other monitoring technologies, you can use them in a variety of ways, such as making the TravellingToLisbon website work, analyzing traffic or advertising purposes. These technologies are used directly by us, or our business partners, including service providers and third parties with whom we work. If you want to know more about cookies, how they are used and what your preferences are, please read more here.

What are cookies?
A cookie is a small amount of data that a website hosts in the browser of your computer or mobile device. So-called “primary cookies” are associated by the entity that operates the domain where the cookie is hosted. TravellingToLisbon cookies are, according to this explanation, primary cookies. If we allow other cookies on the website and TravellingToLisbon application, they will be called third-party cookies.

Also, there is a difference between session cookies and persistent cookies. Session cookies only exist so far that your browser closes. Persistent cookies have a longer duration and are not automatically deleted when you close your browser.

In addition to cookies, other similar monitoring technologies are used. They may include web beacons (also known as pixel tags, web bugs, or gifs), monitoring URLs, or software development kits (SDKs). A web beacon is a small, one-pixel graphic image that can be sent to your computer as part of a web page request, in an application, in an advertisement, or as an HTML email. Pixels can be used to gather information from your devices such as the device type or operating system, IP address, and the time of your visit. They are also used to include and read cookies in your browser. The tracking URLs are used to understand from which website websites and applications from are used. SDKs are small pieces of code that are included in applications and work like cookies and web beacons.

All of these technologies together are called in this Cookies Statement as “cookies”.

How are cookies used?
Cookies are used for different purposes. They allow you to be recognized as the same user on different pages of a website, between websites, or when you use an application. The types of information we collect through cookies include the IP address; the identifier (ID) of the device; the pages viewed; the type of browser; navigation information; operating system; Internet provider; time / date registration; if you’ve responded to an ad; the referral URL; functionalities used or activities carried out on the website / applications.

Analytical. In order to control data collection for analysis using Google Analytics for certain types of browsers, you can click the following link: Browser Add-on to disable Google Analytics (desktop only). In order to control the data collection for analysis by Yandex.Metrica (a monitoring pixel managed by the Russian search engine YANDEX), users with the language configured in Russian, Ukrainian or Turkish can click on the following link: Yandex.Metrica is not valid for users of other languages. You can also choose not to participate in Yandex’s personalized advertising. To do so, visit this page and uncheck the “Consider my interests” box.